WHO ARE WISEPAY?
WisePay is a secure online payment service that allows parents and guardians (and extended family
members), to make payments to their school using their debit or credit cards. Payments can include
trips, tickets, book purchases (this facility will follow at a later date), clubs, sports or music payments.
The WisePay service operates in hundreds of schools, academies and colleges across the UK.
The company has been in business for over 20 years.
WHAT ARE THE ADVANTAGES OF USING WISEPAY?
Using your debit or credit card, payments to Seaford Head School can be made conveniently from home, office, or anywhere that has an internet connection.
Payments can be made 24/7. You do not have to wait until the school is open and you do not have to write cheques or find cash.
Furthermore, at any time you can see your payment history in your “Wise Account”. Additionally, you can track every transaction that you make - again 24/7.
Your Wise Account also allows you to see your balances at any time. This is particularly useful for, say, a school trip that you are paying on instalments. You no longer have to call your school to ask about your balance or wait for a statement to arrive - you can see this information any time at your convenience.
For parents who wish to pay via their mobile phone there is an easy to access mobile app – you can obtain this when you first log on to the School’s WisePay account.
WHAT HAPPENS TO MY MONEY?
All money that you pay goes directly and immediately to the schools bank account. WisePay does not take or hold any of your money at all.
IS WISEPAY EASY TO USE?
WisePay is extremely easy to use. It’s visual and simple instructions are very quick and easy to follow, even for anyone who has never made an online payment or purchase before.
HOW LONG DO THE PAYMENTS TAKE TO REACH THE SCHOOL?
All online payments are made in real time, so the payment will be credited to your account instantly.
WHAT CREDIT OR DEBIT CARDS CAN I USE?
Payments to the school through WisePay can be made with most well-known credit or debit cards. All cards that you would use in any high street stores can be used.
IS MY PAYMENT AND THE PAYMENT SITE SECURE?
Yes. All pages viewed on WisePay are encrypted using a Secure Socket Layer (SSL) session.
WHO CAN SEE MY CARD DETAILS?
Neither WisePay nor the school can see or has access to any of your card details. Your card details are never stored by WisePay.
HOW DOES THE SCHOOL KNOW I HAVE PAID?
The finance personnel within the school are notified that you have made a payment. They know which student the payment is for, how much has been paid and the item(s) that you have paid for.
WILL I GET A RECEIPT FOR MY PAYMENT?
Yes, you will automatically receive a receipt directly to your email address for every payment that you make.
HOW DO I VIEW MY TRANSACTIONS?
Once logged in to your account, you can access your “Wise Account”. Just click on the “Wise Account” tab on the top right of the screen.
From here you can see all your transaction history, and change some of your account details, such as email address or telephone number. You can also change your password from here.
Your unique login will be emailed separately to you within a few days
SCHOOL MEAL PAYMENTS
Will continue through the completely separate ParentPay system which is dealt with by Chartwells, the school’s catering contractor.
WHO DO I CONTACT IF I HAVE ANY FURTHER QUESTIONS?
Your first line of any enquiry should be with the WisePay Administrator at the school via firstname.lastname@example.org . They will contact WisePay on your behalf if they are unable to help. Where